Important information

Quotes and orders

• Sending a basket from this site asks us for a quote. It is not an order and does not commit you to anything.
• The site shows no prices. Each quote is personalised and lists every part number, quantity, subscription term and the scope of any services.
• Part numbers on the site come from the vendors' own published material. We confirm each line when we quote, and the quote is the document that applies.
• You receive the full terms in writing before you place an order.

Vendor warranties

Hardware carries the manufacturer's warranty, on the manufacturer's terms. Examples, in the vendors' own words:

For other ranges, the warranty is confirmed at quote. Warranty claims follow the vendor's process. Response and replacement times in vendor support contracts are the vendor's service levels.

Licences and subscriptions sold with hardware

Some products cannot be ordered, or cannot run fully, without a subscription bought at the same time. Where that applies, the subscription is in your quote with the hardware:

• Cisco Catalyst 9000 switches: a Cisco DNA or Cisco Catalyst software subscription is mandatory at purchase, or a Cisco Networking Subscription (opens in a new tab) (Switching Essentials or Advantage), and orders need a Cisco Smart Account (Catalyst 9300 ordering guide (opens in a new tab), Networking Subscription data sheet (opens in a new tab))
• Cisco wireless: Cisco Wi-Fi 7 access points need a Cisco Networking Subscription per access point (Networking Subscription data sheet (opens in a new tab), wireless ordering guide (opens in a new tab))
• Cisco Secure Firewall: Threat Defense needs Smart Licensing and a Smart Account, and a high availability pair needs a subscription for each appliance (Network Security ordering guide (opens in a new tab))
• FortiGate high availability models: FortiGate HA part numbers (for example FG-60F-HA) "must be bought in pairs", and the pair can share single service contracts for the Enterprise, UTP and ATP bundles (FortiGate 60F data sheet (opens in a new tab))
• HPE Mist access points: each access point needs the Wireless Assurance subscription (HPE Mist subscriptions FAQ (opens in a new tab))

Subscription terms, start dates and renewal arrangements follow the vendor's rules and are set out in your quote. Subscriptions are licensed to your organisation's vendor account, which we can set up or link for you.

Regional part numbers

Wireless products are built for the radio regulations of the country they are used in. Fortinet sets the regulatory domain of FortiAP access points and FortiWiFi firewalls by the part number's regional suffix; the UK suffix is E (for example FAP-231K-E), and Fortinet states that the hardware is otherwise the same across regional variants (Fortinet regional code note (opens in a new tab)). The region cannot be changed on the unit, so we quote the UK part number. Fortinet notes that use of the 6 GHz band on some FortiAP models is subject to regional regulatory approval.

End of sale and end of life

Vendors publish end-of-sale (last order) and end-of-support dates for their products. After a vendor's last order date, new units of that model can no longer be ordered, and we quote the replacement the vendor names, or a suggested alternative where it names none. After the end-of-support date the vendor stops security updates and hardware replacement. The dates on our family pages are the vendors' published dates, and the vendor's notice is the reference if they change.

Returns and cancellations

Return and cancellation terms for hardware, licences and support contracts depend on the product and the vendor. They are set out in your quote, so you know them before you commit.

About this site

This site is run by Forever Systems, part of Forever Group (opens in a new tab). Product names, part numbers and licensing change regularly, so the quote is the reference for what you order. Trademark notices for every vendor named on the site are in the footer of each page.